Privacy Policy

Malshan Flora (“we”, “us”, or “our”) operates malshanflora.com and related services. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website, create an account, or place an order.

By using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

We may collect the following types of information:

• Account details — name, email address, phone number, and password.
• Order information — delivery or pickup address, recipient details, order notes, and payment references.
• Communications — messages you send via our contact form or customer support.
• Technical data — IP address, browser type, device information, and pages visited.
• Marketing preferences — whether you opt in to promotional emails.

We use your information to:

• Process and fulfil your orders, including delivery and pickup arrangements.
• Communicate with you about your order status, account, or support requests.
• Improve our website, products, and customer experience.
• Send marketing communications where you have given consent (you may unsubscribe at any time).
• Comply with legal obligations and prevent fraud or misuse of our services.

We do not sell your personal information. We may share data only with trusted third parties who help us operate our business, such as:

• Payment processors (e.g. PayHere) to complete transactions securely.
• Delivery partners to fulfil orders to your specified address.
• Technology providers that host and maintain our website.
• Authorities when required by law or to protect our legal rights.

All partners are required to handle your data responsibly and only for the purposes we specify.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

If you have questions about this Privacy Policy or how we handle your data, please contact us. We will respond to your request within a reasonable timeframe.